Job Title: Administrative & Customer Support Assistant

Job Type: Full time

About CÎME:

CÎME is an organic skincare brand with a mission to provide organic, sustainable and honestly beautiful products. We are passionate about making a positive impact on people and the planet. Founded by two ex-lawyers, we've grown into a team of seven dedicated to make CÎME the go-to organic skincare brand in Europe. We are looking for a talented and enthusiastic Administrative & Customer Support Assistant to ensure the smooth and efficient functioning of our organization's operations.

Responsibilities:

As Administrative & Customer Support Assistant, your primary responsibility is to ensure the smooth and efficient functioning of our organization's operations.

Your key responsibilities are:

• Administrative support:  Support the office with various administrative tasks.
• Assistance with the production and supply change management: Assisting with the implementation of the production planning and coordinating the production with our laboratories.
• Inventory management: Monitoring and updating inventory levels. Coordination with the warehouses and lab’s to ensure product availability.
• Budgeting and cost control: Monitoring expenses and implementing cost-saving measures.
• Data entry and documentation: Documentation and record keeping.
• Customer support: Responding to customer inquiries via email and processing customer returns and other issues.
• Event organizing: Assisting with the organization of company and client events.
• Assisting with sales and marketing: Collaborating with the sales and marketing teams and helping with operation challenges. 

Overall, as an Administrative & Customer Support Assistant, you play a crucial role in optimizing our operations, making our clients happy and driving efficiency to ensure the success of our organization.

Qualifications:

• Bachelor's degree or equivalent work experience in administrative support, office management, operations or customer support. 
• Drivers license. 
• Fluent in Dutch + good knowledge of French and English.
• High level of autonomy and the ability to work independently.
• Self-motivated, proactive, and capable of managing your time and priorities effectively. 
• You feel comfortable in a scale up environment, requiring flexibility. 
• "Can do" mentality.
• Strong problem-solving skills.
• Eye for detail and love for organizational work. 
• Customer-Centric Mindset: you love delivering exceptional customer support, resolving customer issues, and fostering customer satisfaction.
• Passionate about sustainability and the needs of the CÎME clients.

We offer:

• Full time.
• A chance to work for a growing, innovative and socially responsible brand.
• Market standard salary package.
• Opportunities for personal and professional growth.
• Be part of the enthusiastic CÎME team, including teambuildings, brainstorm sessions, drinks on our terrace (with swimming pond).

Location: 

• Office: Gooik, Belgium

How to apply?

If you are passionate about making a positive impact and believe you have the skills and experience to help with the smooth and efficient functioning of CÎME's operations, please apply with your CV and a motivational letter or video to info@cime-skincare.com.